TERMS OF TRADING (Version 1.0, effective from 17 June 2026).
Progetto 2024 LTD trading as Telese Bespoke Joinery
In these Terms and Conditions, Progetto 2024 LTD trading as Telese Bespoke Joinery shall be referred to as “the Company”, “We”, “Us” or “Our”.
The other contracting party shall be referred to as “the Customer”, “You” or “Your”.
These Terms apply to the design, supply, delivery and/or installation of bespoke kitchens, wardrobes, bathrooms, furniture, joinery, appliances and related services supplied by the Company.
1. Agreement
1.1 These Terms, together with the quotation, invoice, approved drawings, payment schedule and any written amendments agreed by the Company, form the entire agreement between the Company and the Customer.
1.2 No variation to these Terms shall be valid unless confirmed in writing by the Company.
1.3 The Customer is responsible for checking that all details contained in the quotation, drawings, specifications and order documents are correct before approval.
2. Design, Survey and Technical Drawings
2.1 Following the initial design consultation, the Customer shall pay an initial deposit in accordance with the payment schedule.
2.2 Subject to access being available, the Company shall arrange a technical survey of the Customer’s premises for the purpose of taking measurements and reviewing the installation area, walls, floors, services, access, plumbing, drainage and any other relevant site conditions.
2.3 Following the survey, the Company shall prepare technical drawings and final specifications for the Customer’s review and approval.
2.4 Production lead times shall only begin once all of the following have been completed:
a) Site survey has been carried out;
b) Technical drawings have been prepared;
c) Final specifications have been agreed;
d) The Customer has approved the technical drawings in writing;
e) The required payment for production has been received by the Company.
2.5 Production, delivery and installation lead times shall commence only upon:
a) Written approval of all technical drawings;
b) Confirmation of all materials, finishes, colours, appliances and specifications;
c) Receipt of all payments due at that stage.
Any lead times provided before these conditions have been satisfied are indicative only and shall not be binding upon the Company.
2.6 Once technical drawings are approved, no significant changes may be made without additional cost. Any such changes may also affect the production, delivery and installation timetable. 2.7 Construction drawings, technical drawings and production information remain the intellectual property of the Company and shall only be released to the Customer once the relevant payment stage has been completed.
3. Price and Specification Changes
3.1 The Company shall make all reasonable efforts to ensure that the price quoted is accurate.
3.2 If, following the technical survey, it becomes apparent that the joinery, furniture, appliances, delivery or installation have been under-priced, or that modifications are required due to site conditions, the Company shall inform the Customer and provide a revised price.
3.3 If the revised price cannot be agreed, either party may terminate the contract and any refundable monies shall be returned, subject to the cancellation terms set out below.
3.4 The Company may make minor technical modifications to the specification where required by the survey, manufacturing process or installation requirements, provided that such modifications do not materially affect the appearance, quality or functionality of the goods.
4. Materials, Samples, Colour and Natural Variation
4.1 The Customer acknowledges that wood, veneer, stone, marble, metal, lacquered finishes and other natural or handmade materials may vary in colour, tone, grain, texture, pattern and finish.
4.2 Any sample provided is indicative only. Differences between samples and the final supplied materials shall not be considered defects.
4.3 The Customer accepts that natural wood, veneers and lacquered finishes may oxidise, fade, darken, discolour or change tone over time due to natural ageing, UV exposure, humidity, temperature, cleaning products and normal use.
4.4 Colour differences between existing samples, showroom displays, previous projects, replacement components and newly produced items shall not be considered defects.
4.5 Natural movement, small grain variations, knots, texture differences and normal material behaviour shall not be grounds for rejection or compensation.
5. Visible and Non-Visible Areas
5.1 The Company guarantees that all visible external surfaces shall be finished to a satisfactory standard in normal viewing conditions.
5.2 Areas that are not visible under normal use and normal viewing conditions, including but not limited to undersides of cabinets, backs of units, internal structural parts, fixing points, hidden panels, service voids, screw positions and installation fixing areas, may contain unfinished surfaces, screws, brackets, fixings or technical construction details.
5.3 Such non-visible areas shall not be considered defective provided they do not affect the structural integrity, safety or normal use of the furniture.
5.4 Inspection using cameras, mobile phones, mirrors, torches or other tools placed underneath, behind or inside concealed parts of the furniture shall not constitute normal viewing conditions.
6. Site Conditions and Customer Responsibilities
6.1 The Customer shall ensure that the installation area is fully ready before delivery and installation.
6.2 The installation area must be:
a) Clear and free from furniture, rubbish, tools and building materials;
b) Dry, clean and accessible;
c) Structurally suitable for installation;
d) Protected where necessary;
e) Safe for the Company’s installers to work in;
f) Provided with suitable parking, access and unloading arrangements.
6.3 All building, plumbing, electrical, plastering, flooring, tiling, decorating and preparatory works must be completed before installation unless otherwise agreed in writing.
6.4 Walls, floors and ceilings must be level, plumb, dry and suitable for the installation of bespoke joinery.
6.5 If the installation area is not ready or does not match the approved drawings or site requirements, the Company may postpone installation.
6.6 Any costs arising from delay, failed attendance, storage, re-delivery, additional labour or additional materials shall be the sole responsibility of the Customer.
6.7 The Customer shall provide free and safe access to the premises for survey, delivery, installation, snagging and any required follow-up visits.
6.8 The Company shall not be responsible for hidden defects, structural issues, out-of-square walls, uneven floors, settlement, building movement, concealed pipes, cables or services, or any condition that could not reasonably have been identified during the survey.
7. Delivery, Storage and Risk
7.1 The Company shall make all reasonable efforts to meet estimated delivery and installation dates.
7.2 Delivery and installation dates are estimates only and may be affected by manufacturing schedules, supplier delays, international transport, customs clearance, shipping constraints, traffic, strikes, weather, site conditions or other circumstances outside the Company’s reasonable control.
7.3 The Company shall not be liable for delay caused by circumstances beyond its reasonable control.
7.4 If delivery or installation is delayed by the Customer, or by the Customer’s builders, contractors or site conditions, the Customer shall be responsible for receiving and safely storing the goods.
7.5 If the Customer cannot safely store the goods on site, the Customer shall arrange and pay for alternative safe storage, transport, handling, re-delivery and insurance.
7.6 Risk in the goods shall pass to the Customer upon delivery or collection.
7.7 Ownership of the goods shall remain with the Company until payment has been received in full.
7.8 Until full payment has been received, the Customer shall keep the goods protected, insured and in good condition.
8. Installation
8.1 Installation shall only be carried out when the Company considers the site conditions suitable.
8.2 Installation includes dry fitting of the furniture and/or joinery unless otherwise specified.
8.3 Handles are not included unless expressly stated in the quotation or drawings. The fitting of handles is included where dry fitting has been quoted.
8.4 The Customer acknowledges that installation may cause minor damage to decoration, walls, paintwork, plaster, flooring or surrounding finishes.
8.5 The Company shall not be responsible for pre-existing faults, weak walls, uneven floors, hidden pipes, hidden cables, poor plasterwork, unsuitable structures or issues caused by third-party contractors.
8.6 Any additional work requested by the Customer or required due to site conditions shall be charged separately.
8.7 Post-Installation Touch-Ups and Finishing Works
The Customer acknowledges and accepts that the installation of bespoke furniture may require on-site adjustments and fitting works which may result in minor marks, imperfections or superficial alterations to surrounding finishes.
Any filling, caulking, mastic work, plastering, decorating, painting, touch-ups or remedial works necessary to achieve the final aesthetic result are excluded from the Company’s scope of works unless expressly included in the quotation.
Such works are considered a normal and expected part of bespoke furniture installation and shall remain the Customer’s responsibility.
9. French Polishing and Final Touch-Up Service
9.1 At the end of the installation, the Company may arrange for its specialist finishing technician to carry out a French polishing and surface touch-up service on visible external surfaces.
9.2 This service is intended to address minor surface marks, small scratches, small holes, installation-related touch-ups and reasonable finishing adjustments caused during the installation process.
9.3 The French polishing service does not include repair of damage caused by the Customer, third-party contractors, builders, decorators, cleaners, misuse, water damage, impact damage or works carried out after installation.
10. Snagging
10.1 The Customer shall notify the Company in writing of any snagging items.
10.2 The snagging list must be limited to genuine defects, missing items, installation issues or agreed finishing items.
10.3 Items relating to natural material variation, non-visible areas, acceptable tolerances, Customer changes, third-party damage or issues caused by site conditions shall not be treated as snagging items.
10.4 The Company shall use reasonable efforts to complete the agreed snagging list.
10.5 The Customer shall provide reasonable access for snagging works.
10.6 The cost of specialist mastic finishing services (“Mastic Man”) is not included unless expressly stated in the quotation.
10.7 Any snagging items requiring replacement components shall be manufactured in Italy. Lead times may be up to 60 days or longer depending on manufacturing, transport and customs procedures.
11. Appliances and Third-Party Products
11.1 Appliances and third-party products are supplied subject to the manufacturer’s own warranty and after-sales service.
11.2 The Company shall not be responsible for manufacturer defects or warranty claims relating to appliances.
11.3 If a specified appliance is unavailable, the Company may suggest an alternative product of equal or superior standard, subject to the Customer’s agreement.
12. Payment Conditions
12.1 25% deposit upon acceptance of the estimate.
12.2 25% upon approval of technical drawings and before production.
12.3 Final 50% 1 week before delivery and installation.
12.4 No goods shall be delivered and no installation shall commence until all payments due have been received.
12.5 If payment is overdue, the Company may suspend manufacture, delivery, installation and after-sales services and charge interest at 8% above the Bank of England base rate.
13. Cancellation
13.1 If the contract is cancelled before the technical survey, the deposit is refundable.
13.2 If cancelled after the survey, the Company may retain the deposit.
13.3 Once production has commenced, no refund shall be due except where required by law.
13.4 Bespoke and made-to-measure goods cannot normally be cancelled once production has started.
14. Guarantee and Tolerances
14.1 Materials are guaranteed for 2 years.
14.2 Installation labour is guaranteed for 1 year.
14.3 Exclusions include accidental damage, misuse, water ingress, humidity, corrosion, third-party damage, improper maintenance, appliances and natural material changes.
14.4 Nothing in these Terms affects statutory rights.
14.5 Minor variations in dimensions, alignment, shadow gaps, grain matching, colour tone, sheen level and finish shall not constitute defects.
14.6 Acceptance of Installation
The Customer shall inspect the installation upon completion.
Any defects must be notified within 7 days.Use or occupation of the furniture shall constitute acceptance of the works except for agreed snagging items.
15. Existing Items and Customer Measurements
15.1 The Company shall not be responsible for dimensions supplied by the Customer or third parties.
15.2 Additional costs resulting from inaccurate measurements or unsuitable existing items shall be charged to the Customer.
16. Damage After Installation
16.1 Any damage caused after installation by the Customer or third parties shall be the sole responsibility of the Customer.
16.2 Such damage shall not be covered by the Company’s guarantee.
17. Access, Parking and Site Facilities
17.1 The Customer shall provide suitable access, unloading space and working conditions.
17.2 Parking charges, congestion charges, permits and waiting time shall be payable by the Customer.
17.3 Electricity, lighting and water shall be made available where required.
17.4 If installation is delayed by the Customer for more than 14 days after notification that goods are ready, storage, handling and re-delivery charges may apply.
18. Waste and Packaging
18.1 Removal of waste, old furniture or appliances is excluded unless expressly stated.
18.2 Any agreed waste removal may be charged separately.
19. Liability
19.1 The Company shall only be liable for foreseeable loss caused by its negligence or breach of contract.
19.2 The Company shall not be liable for indirect loss, loss of profit, loss of business or loss caused by third parties.
19.3 Nothing excludes liability which cannot legally be excluded.
20. Force Majeure
The Company shall not be liable for delays caused by supplier issues, manufacturing delays, customs delays, transport disruption, weather events, strikes, pandemics, shortages of materials or any event beyond its reasonable control.
21. Personal Information and Marketing
21.1 The Company may use Customer information for the purpose of fulfilling the contract.
21.2 Information may be shared with suppliers, manufacturers, installers and transport providers where necessary.
21.3 The Company reserves the right to photograph completed projects for record keeping, quality control and marketing purposes. No personal information shall be disclosed without consent.
22. Governing Law
These Terms shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the Courts of England and Wales.
